Jovana Djuric jewelry is made to order just for you, and all our pieces are gift wrapped in our signature packaging and ready to be gifted with love.
We provide free domestic shipping on all orders. Please allow 3 to 4 weeks for your item to be hand crafted and ready to ship. Once the order ships, we will notify you with the tracking number. Each of our packages and pieces of jewelry is sent off with a blessing for love, prosperity and light, and I personally hope that you feel it when the piece arrives. If you need your piece to arrive by the special date, please let us know and we’ll work with you to make it happen.
If you wish to cancel or modify your order, please email firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request. However, all orders are processed within 24 hours of receiving them, and we may not be able to make the changes or cancellations.
Return / Exchange Policy
All of our pieces are handmade to order, so we recommend that you confirm appropriate sizing for rings prior to placing your online order. We are here to help if you are unsure of your sizing.
Items can be returned for store credit within 14 days from delivery, or refunded with a 25% restocking fee. Items must be returned in the same original condition and packaging, without damage.
Return shipping costs are paid by us for all orders above $200. For orders under $200, we will deduct $20 return shipping costs from your store credit or refund. Unfortunately, we are not able to accept returns on any custom orders. Please contact email@example.com for a return shipping label.
Damages / Repairs
We take special care to handcraft unique products. While all items are closely quality controlled, should your item not arrive in perfect condition, please email firstname.lastname@example.org immediately and we will assist you.
We offer complimentary repairs for manufacturing defects within the first 6 months of purchase. After this period, a nominal fee may apply. Please note that normal wear and tear is not covered under our guarantee. Please contact us for assistance and to assess the repair needs.