Shipping, Returns and Refund policy

SHIPPING & DELIVERY

• Please note all Jovana Djuric jewelry is made to order just for you.
• Please allow two to three weeks for your item to be hand crafted and ready to ship. 
• Once the order ships, we will notify you with the tracking number.

If you wish to cancel or modify your order, please email shop@jovanadjuric.com as soon as possible. We will make every effort to accommodate your request. However, all orders are processed within 24 hours of receiving them, and we may not be able to make the changes or cancellations.

RETURN / EXCHANGE POLICY

As all of our pieces are handmade to order, all sales are final.

We recommend that you confirm appropriate sizing for rings prior to placing your online order. There are no returns and exchanges for the rings.

 

However, we Want you to be happy! And if the ring is just the wrong size, we will remake it for you so you can have a perfect stack.

If you would like to change the size of your ring, please note the minimum charge for this process:

• Please note there will be a 25% restocking fee based on a non-sale value of your ring.

• You are responsible for the shipping cost back to our offices.

• And the $20 flat shipping/packaging fee back to you.

All Sale merchandise is final.

REPAIRS

Jovana Djuric takes special care to handcraft unique products.  While all items are closely quality controlled, should your item not arrive in perfect condition, please email shop@jovanadjuric.com immediately and we can assist you. For the details on product care please visit our Product care page.