Shipping policy

SHIPPING & DELIVERY

Every Jovana Djuric piece is made to order, just for you. Please allow four to six weeks for your piece to be handcrafted and ready to ship. Once your order ships, we’ll email you the tracking number.

If you wish to cancel or change your order, please email shop@jovanadjuric.com as soon as possible. We’ll do our best to accommodate your request, but orders go into production within 24 hours, so we may not be able to make changes once work has begun.

UNITED STATES

Shipping is complimentary on all US orders.

INTERNATIONAL

We ship worldwide, fully insured. Delivery times below start once your piece ships.

• Orders up to $2,500: $60, insured express, 3–5 business days
• Orders $2,500–$15,000: $195, insured express, 3–5 business days
• Orders over $15,000: $450, white-glove insured courier, 5–8 business days. We’ll reach out personally to arrange delivery.

Duties & import taxes

International orders ship duties unpaid. Import taxes and duties are set by your country’s customs office, collected by the courier before delivery, and are not included in your order total. As a guide:

• United Kingdom: 20% VAT, plus about 2.5% duty on jewelry
• European Union: 17–27% VAT depending on the country (Germany 19%, France 20%), plus about 2.5% duty on jewelry
• Switzerland: 8.1% VAT, plus a small duty based on weight
• Canada: 5–15% GST/HST; usually no duty on US-made pieces
• Australia: 10% GST; usually no duty on US-made pieces

Couriers usually add a small handling fee. These figures are estimates; your local customs office or courier can confirm the exact amount. As every piece is made to order and all sales are final, duties and taxes paid on delivery are non-refundable.

If you’d like help estimating charges for a specific piece before ordering, write to us at shop@jovanadjuric.com. We’re happy to help.