Rise Collar Necklace

Shipping

Our jewelry is made to order just for you, and all our pieces are gift wrapped in our signature packaging and ready to be gifted with love. 

We provide free domestic shipping on all orders. Please allow 3 to 4 weeks for your item to be hand crafted and ready to ship. Once the order ships, we will notify you with the tracking number.

Each of our packages and pieces of jewelry is sent off with a blessing for love, prosperity and light, and I personally hope that you feel it when the piece arrives.

If you need your piece to arrive by the special date, please let us know and we’ll work with you to make it happen.

If you wish to cancel or modify your order, please email shop@jovanadjuric.com as soon as possible. We will make every effort to accommodate your request.

However, all orders are processed within 24 hours of receiving them, and we may not be able to make the changes or cancellations.

Return / Exchange Policy

All of our pieces are handmade to order, so we recommend that you confirm appropriate sizing for rings prior to placing your online order. We are here to help if you are unsure of your sizing. 

Items can be returned for store credit within 14 days from delivery, or refunded with a 25% restocking fee. Items must be returned in the same original condition and packaging, without damage. 

Return shipping costs are paid by us for all orders above $200. For orders under $200, we will deduct $20 return shipping costs from your store credit or refund.

Unfortunately, we are not able to accept returns on any custom orders.

Please contact shop@jovanadjuric.com for a return shipping label.

Damages / Repairs

We take special care to handcraft unique products. While all items are closely quality controlled, should your item not arrive in perfect condition, please email shop@jovanadjuric.com immediately and we will assist you. 

We offer complimentary repairs for manufacturing defects within the first 6 months of purchase. After this period, a nominal fee may apply.

Please note that normal wear and tear is not covered under our guarantee. Please contact us for assistance and to assess the repair needs. 

All JD jewelry is made to be worn every day and become an heirloom passed down to generations. Here are some insights about caring for your pieces.

Despite the general belief that metal is sturdy, it is actually surprisingly soft and malleable, which allows for all the creations. That is why you almost never see jewelry made in pure metals, like Fine Silver or Pure Gold.

What we use in jewelry are the alloys. Silver alloy is Sterling Silver, made of 92.5% Silver and 7.5% Copper. The same goes for Gold: 24K Gold is in its pure state, and while certainly being used in antiquity and present time for details that don’t get too much function & wear, it is soft and not recommended for general use in jewelry.

That being said, jewelry will scratch and get some nicks. If you handle ceramic plates or clap your hands too strongly, you might leave a mark. Once in your life, the pieces start the journey together with you.

Cleaning Silver:

Silver alloy Sterling Silver will oxidize due to the copper content, especially if held tight in the box. The more you wear and handle the jewelry with your hands, the more resistant it will be to tarnish. To remove the oxidation and brighten up your piece, you can use the polishing cloth, readily available Goddard's Silver Polish, or my favorite, slightly abrasive toothpaste and some baking soda. Simply rub the piece with the paste with your fingers or with a toothbrush, wash off with running water, and pat to dry.

Cleaning 18K Gold:

18K Gold doesn't really tarnish because of a high gold content. If the piece gets dirty from everyday wear, using mild soap and a soft brush to clean it will do the job.

Don’t forget:

Dust, cosmetics, perfume, and daily wear all affect the brilliance of the highly polished jewelry.

Do not shower in your jewelry and avoid unnecessary exposure to moisture and cosmetics.

Keep your jewelry clean with mild soap and a soft cloth.